TAUERN SPA KAPRUN
Our newest ReGuest adventure
The four-star resort hotel Tauern SPA Kaprun lies at the feet of the famous Kitzsteinhorns in Zell am See-Kaprun. The newest „expedition“, diligent employees at the hotel reception have undertaken, is called ReGuest.
By means of ReGuest Messages, 2 kinds of messages are automatically sent to the guest: a customizable anticipation message (pre stay) and a feedback communication (post stay).
The pre stay message - automatically sent a few days before the stay - contains a link leading to our interactive platform where the guest gets useful tips for his or her holidays. After the departure, the guest is asked for a feedback. If it is negative, the guest can directly contact the hotel; in case of a positive feedback, he or she is redirected to the rating portals Holidaycheck and Tripadvisor. Afterwards, all feedbacks are analyzed in form of statistics.
On its way to becoming the number one
Thanks to our sales tools, beauty treatments - such as a candle light dinner - and special extras can be enclosed in the offer as an additional service in the Tauern SPA Kaprun. Furthermore, we separately developed a special feature for the resort hotel: in case the customer does not answer to an offer, he or she will automatically added to a dig-deeper-list. After 2 days, ReGuest sends an automatic reminder to the guest. If her or she does not reply again, the employees of the reception desk can ask the customers on the list via telephone once again. With the help of ReGuest, statistics are generated to have precise control of the requests: their source, the needed response time and how many offers every employee prepared. It is also important to mention that all guest data are exported to Excel to send newsletter to those contacts afterwards.
Do you als want to start a exciting ReGuest expedition? The four-star resort hotel has become the absolute number one! Convince yourself.
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