INTO THE DIGITAL FUTURE OF THE CONFERENCE MARKET
ReGuest MICE makes a success of your MICE-sales
Digitalisation does not stop at MICE-sales. Customer requirements are rising visibly and expectations are high. The enquiries and booking process in MICE – sales must likewise adjust to the new demands: become simpler, faster and smarter.
We are advancing into the world of meetings, events, conferences und reward trips with our new module.
Currently in MICE-sales, only 5 % to 10% of enquiries become bookings. In addition, the effort in producing a quote is great: we are talking about up to 60 minutes per quote.
Using our experience with ReGuest as a starting point, we asked ourselves how we could support MICE-sales in the quotation process. How can we create quotes that at same time as making it easier for the hotel to create them?
Our Answer is ReGuest MICE.
Every customer has individual requirements regarding booking of rooms, catering, accommodation and everything else connected with a meeting or event. The offer received by the customer should be just as unique and individual as him and his event.
That can be achieved in a few clicks with ReGuest MICE. Pre-prepared text building blocks and content blocks are available to the whole reception team and can be used as required.
This means that a clear, personalised offer is produced in the blink of an eye.
Presentation is ideal, regardless of what end-device the customer is using.
After-care? We do that in Chat!
Once the quote is sent, the real work begins. Customers have a multitude of questions which must be answered as quickly as possible. Only if you do this will you get a step closer to the booking.
Our answer is Messenger. More and more often on web-sites or online shops, we come across integrated chats, which make the buying process easier for the customer and support customers with advice. The customer interacts directly with the hotel via Messenger. Interaction is straightforward. This creates proximity to the customer.
ReGuest MICE follows
Has the customer received the quote? Has he got more questions? Often it is necessary to dig deeper. ReGuest MICE has an automated follow-up. That means that if a customer does not answer or book, the App automatically asks if he has any questions.
Are you interested in ReGuest MICE? Then contact us, we would be happy to advise you about it and present our product to you.