Hotel sales
done differently
As a hotelier, you want one thing above all else: to increase guest satisfaction and your sales. To achieve this, we review and optimise every digital touchpoint, from the first to the last step on the Guest Journey.
THE SUCCESS MODEL
The
Sales
Pyramid
The Guest Journey, the "journey" of your guests, is a long one. It includes all touchpoints on the way to your hotel.
Have you ever thought about how important even the first touchpoint is: your website, an advert, an online booking portal or a landing page? And how every touchpoint thereafter influences the Guest Experience and your hotel sales, from the guest app during the stay to the review portal?
Only if you shine in every area of the Sales Pyramid, your revenue will shine, too. And only who harmonises your tools and technologies and provides holistic support for your hotel sales will really help you grow. Benefit from our success model - let's grow together!
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Technological Basis
How many programmes, softwares and tools do you work with? And which ones are you not utilising to 100%? Our Sales Pyramid concept starts with the technological basis. We check how harmoniously and seamlessly your technology is working together and where there is still room for improvement.
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Data Treasure
Your technological basis enables you to collect data - important guest information that is stored by sales softwares such as Re:Guest. As part of the Sales Pyramid concept, we show you how to keep your data treasure complete, centralised and organised, so that you can tailor all communication precisely to your target audience.
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Guest Experience
Every part of the Sales Pyramid is aimed at creating a continuous, flawless and inspiring guest experience. We make sure you present yourself consistently and at your best at every touchpoint. But how... and why?
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Sales Growth
Ads and social media, newsletters, content, SEO and automation: anyone can create marketing material and communicate with guests. But not everyone pays attention to continuously adapting images, texts and messages to your brand. We ensure the best guest experience from the very first touchpoint, even if you take your communication into your own hands. Only with consistency and uniqueness can you convince and sell at the next level.
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AI Hotel Bot
AI (artificial intelligence) is the future and harbours great opportunities. With C.r.i.s., you're not getting an anonymous assistant, but a fully-fledged virtual employee that will become an integral part of your Sales Pyramid. We make sure your AI Hotel Bot gets to know your guests and sales strategies, internalises your language style and strengths, integrates perfectly into your team and supports your hotel sales 24/7.
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SALES
What do you think is at the top of the pyramid? You guessed it! If you have all aspects of the Sales Pyramid under control, you can revolutionise your digital hotel sales and expect significantly more bookings and sales. Goal achieved!
What do you get from it?
Efficiency &
time saving
If all your tools and technologies are well harmonised, you save time and can use your resources elsewhere.
Uniform
Guest Experience
Whether graphically, textually or in terms of image: you create a consistent, continuous, and improved Guest Experience, which also increases bookings and additional sales.
Additional
employee
Artificial intelligence is more than just a practical little helper in everyday reception tasks. We instruct and train your Hotel AI Bot so that you gain a fully-fledged digital employee.
More bookings
in the long run
To sell more, you have to change something. We will guide you through the process and you will benefit from it in the long term. The goal is to introduce a new sales mechanism in your hotel that will bring you more bookings and turnover, also in the future.
Sales success
from the basis
to the top
Start your
Sales Revolution
Granvara Relais & Spa Hotel is one of the most renowned luxury hotels in Val Gardena in South Tyrol. The discerning customers are greeted elegantly even online, with theme-specific videos, high-quality graphics and an emotional language.
A loyal partner to Zeppelin, even after the transformation into an “adults only” hotel: we’ve had the honour of relaunching the website for Das Sonnenparadies in South Tyrol, as well as attracting new and old guests with the “full webmarketing program”.
For Sporthotel Panorama in Corvara, we didn’t only implement the website, but also our complete web marketing package. Spotify ads, social media posts, and content articles reach visitors as far away as South America and lead them to the website.
Best Tech?
Check!
Yes, we have them, the top tools and technologies! And we use them in such a way that they harmonise with each other, make processes more fluid and guarantee a flawless Guest Experience for more bookings.
